MotorMates Warranty
Confidence in our workmanship
MotorMates Repair provides a workmanship warranty for 6 months or 10,000 km from completion of the repair, whichever comes first. The kilometre limit is measured from the odometer reading at completion.
What is covered
This voluntary warranty covers faults directly caused by our workmanship. Where a claim is covered, we will correct the affected work at no charge.
It does not cover normal wear, unrelated faults, or damage caused by misuse, accidents, overheating, neglected maintenance or later modifications. These exclusions apply only where they caused the problem being claimed and do not limit your Australian Consumer Law rights.
Parts may carry separate manufacturer warranties. Contact us for the warranty details applicable to your repair. Any manufacturer warranty is additional to your rights against MotorMates under Australian Consumer Law.
Making a claim
Contact MotorMates Repair within the voluntary warranty period with your invoice or other proof of the repair, current odometer reading and a description of the issue. We will assess the claim and arrange an inspection. Please give us an opportunity to inspect the vehicle before arranging repairs elsewhere, where practical. Do not drive an unsafe vehicle.
Claim expenses: We cover assessment and corrective workmanship costs for claims covered by this voluntary warranty. You are responsible for bringing the vehicle to our workshop. Towing or outside repair costs under this voluntary warranty require our prior agreement. To request reimbursement of agreed costs, send your receipts and invoice details to info@motormatesrepair.com. These arrangements do not restrict any expense reimbursement or compensation you are entitled to under Australian Consumer Law.
Your consumer rights
The benefits of this voluntary warranty are additional to other rights and remedies available under the law. Your consumer guarantee rights may continue after this voluntary warranty expires.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Contact the warranty provider
MotorMates Repair
Rear, 287 Main Road, Glenorchy TAS 7010
0469 845 762 · info@motormatesrepair.com